Tuesday, September 03, 2013

Staples Gets It Right

About a month ago, I wrote about "Walmart Madness" where the local store refused to match their online price so I bought the item from Best Buy. This afternoon, I drove to Staples to purchase an 8GB flash drive that was advertised for $5.99 on their website. Once again, the price in the store was higher. This time, however, the manager, without any prompting on my part, said "I would be happy to match the online price". As a result, I bought the drive and walked out of the store a happy customer.

When I arrived home, it occurred to me that if I was going to complain about poor customer service, then I should applaud good customer service. In my opinion, Staples got it right and Walmart got it wrong.

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